Frequently Asked Questions
Everything you need to know about bringing Viking quality into your home.
What is the standard shipping timeframe for large furniture items?
Most large furniture items are processed within 2-3 business days and delivered via our specialized freight partners within 7-14 business days, depending on your location.
Do you offer white-glove delivery and assembly?
Yes, we offer premium white-glove delivery for an additional fee. This service includes room-of-choice delivery, full assembly, and removal of all packaging materials.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled condition. Please note that a restocking fee may apply to large furniture returns.
Are your wood products sustainably sourced?
At Viking, we are committed to sustainability. Over 90% of our wood products are FSC-certified, ensuring they come from responsibly managed forests that provide environmental, social, and economic benefits.
Do you provide fabric swatches for upholstered seating?
Absolutely. You can request up to five complimentary fabric swatches through our 'Order Swatches' page to help you visualize the color and texture in your own space before purchasing.
How can I track the status of my home delivery?
Once your order ships, you will receive an email with a tracking link. For freight deliveries, the carrier will contact you directly to schedule a specific delivery window once the item reaches your local hub.